Terms and Conditions
We reserve the right at any time to:
Change the terms and conditions of this Agreement;
Any changes we make will be effective immediately upon notice, which we may provide by means including, without limitation, posting on the Site or electronic mail. Your continued use of the Site following such changes will be deemed acceptance of such changes. Be sure to return to this page periodically to ensure familiarity with the most current version of this Agreement.
Our demo process is both easy and effective. Our goal is to manifest your vision. It starts with your ideas or sketches, then we render them into "non functional" graphical images (demos). These demos depict your project edifice (Website Layout, colors, Logo and Navigation. Not Content) and usually contain generic Latin, to be used as text filler. Your critique of the demo will be taken into consideration and a second demo will be presented if necessary. We offer 4 renditions at no extra cost with a $68 fee associated thereafter. Once a demo is produced which represents your project vision, we will be entering the "production phase". Once in the production phase, changes the the project edifice are not allowed until the completion of the product and are then considered an "alteration".
Production Times. We guarantee the fastest delivery times, as compared to our competition. In doing so, we must insist that clients produce requested content in a timely manner. Demo responses are typically requested within the same day. Accounts left without response for more than 2 days without postponement during this process may be canceled without refund. Requested content for any project be it text or image should be ready during your demo process. Accounts in production without content response after 2 days without postponement may be canceled without refund. If you foresee any delay with the delivery of requested content, notify your account representative to request a postponement.
Exacting Sciences and Liability thereof. Please understand that Computer Technologies are a growing Science both via Software and Hardware. Programs and Internet Solutions acquired several years ago may not be functional on today's systems. As is true that Modern Programs and Internet Solutions may not be functional on Hardware acquired several years ago. unu2 multimedia does not guarantee the functionality of custom built Programs or Internet Solutions for over 1 year past the original creation date unless updates have been requested and performed. unu2 multimedia does not guarantee the functionality of custom built Programs or Internet Solutions when viewed on Systems older than 1999 or while running on faulty or low capacity Hardware.
Payments and Refunds. It is expected that 50% of the grand total for any project be paid before the start of the project. The remainder 50% of the grand total is expected upon the completion of the project. In the occasion a review is required by the client for completion and delayed by the client for whatever reason, total payment will still be required as the software is deemed completed by unu2. Further review and adjustments as required will need to be accommodated via appointment after that time. Though we do not use "late fees", the status of your website or program may remain "under construction" until the final payment is received. If a payment is delinquent for over 30 days, your site or project may be terminated in order to keep up our current production times. No refunds are offered for services produced nor for retainer fees unless the product purchased does not qualify or function under our Exacting Sciences guidelines as stated above. If your production doesn't work upon delivery under our Exacting Sciences guidelines you will receive a 100% Refund of your payment.
Third Party Software. Typically Speaking, 3rd Party Software is strictly prohibited on unu2 servers. Inquire with your Account Rep for exceptions.
Third Party FTP. For Proprietary Theft Reasons we are Unable to make modification on servers if FTP access is held by individuals or corporations based in Russia, Nigeria or India. If the owner of the Server requires FTP access, this voids all service agreements, backups and Data Security.
Hosting and Security. unu2 multimedia does not guarantee the longevity of your DATA, however, we do create a Back-up copy of your DATA after it is completed. If your website is Hosted on our servers we offer 128 bit encryption and custom encryption for your pages if requested. If your website is Hosted on another server aside from ours the liability falls between you and them. Hosting accounts that have a delinquent payment for over 30 days may be removed and deleted. Any DATA lost may not be recovered by unu2 multimedia nor are we responsible for any reconstruction fees thereof.
CMS (Content Management Systems) unu2 multimedia has developed proprietary CMS (Content Management Systems) known as "SUZY" which is used as an interface for our clients to manipulate their webpage content. This interface is not sold under our development contracts, rather it is installed and configured as a benefit of being housed on unu2 servers. SUZY may not be installed on any 3rd party system nor is it included in any web sale or work contract. For more information regarding SUZY, please contact our development department at Tech@unu2.com
Watermarks and Removals. unu2 multimedia requires that our "Linked" Watermark stay at the bottom of every production created. Watermarks may be removed by purchasing a "Watermark Removal" receipt. Prices are based on web traffic or display views and may range from $1,000.00 USD and up. To inquire about removing our Watermark and to receive a quote, simply send us a message and we will reply shortly. Watermarks removed without permission of unu2 multimedia will result in a billing for $25,000 USD and may result in Legal Ramifications for breach of policy.
Content Advertising. unu2 holds the right to use images and screen captures from all of our builds for use in marketing and advertisements on behalf of unu2 multimedia.
Indemnification. Customer agrees that it shall defend, indemnify, save and hold unu2 harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against unu2, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless unu2 against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with unu2; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from unu2's server.
As a client of unu2 multimedia please acknowledge at no point is unu2 multimedia entering into an employee-contractor relationship. For your records and ours, all products and services will be invoiced by unu2 multimedia for payment directly.
This Agreement is governed by and construed in accordance with the laws of the State of California, United States of America, without regards to its principles of conflicts of law. You agree to submit to the exclusive jurisdiction of any State court located in the State courts in Placer County, California, United States of America, or federal court for the Northern District of California and waive any jurisdictional, venue or inconvenient forum objections to such courts. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire Agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral Agreements between us with respect to such subject matter. This Agreement is not assignable, transferable or sublicenseable by you except with Michael E. Clay of unu2 multimedia's prior written consent. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.